FAQs
Everything you might want to know before you book, in plain English. Cannot find it here? Call us on (03) 5910 4312 or email hello@peachyproperties.com.au, and a real person from our team will sort you out.
Find a property you love on the Stays page, pick your dates on the live calendar, and reserve instantly — you'll see the all-in total (fees and taxes included) before you pay. Your card is only held, not charged, until your dates are locked in, and confirmation usually lands within a minute. Prefer a human? Enquire from any property page and we'll arrange it personally.
A 25% deposit secures the booking, with the balance due 60 days before check-in. For bookings made inside that window, payment is in full at the time of booking. We accept all major cards, with Apple Pay and Google Pay at checkout.
Cancellations outside 60 days from check-in receive a full refund less a $150 admin fee. Inside 60 days, the deposit is non-refundable. Inside 14 days, the full payment is non-refundable. We recommend travel insurance for peace of mind.
Check-in is from 3:00 PM, check-out by 10:00 AM. Early check-in or late check-out can sometimes be arranged depending on turnover - just ask.
Pet-friendly properties are marked in the listing. Where they are welcome, we ask for advance notice and a refundable pet bond.
Most properties have a 2-night minimum, rising to 3 or more on long weekends, school holidays, and peak summer. Each listing's minimum stay is shown in its calendar.
Linen, towels, premium amenities, Wi-Fi, and a starter pack on arrival are standard. Specifics vary by property - every listing's amenities are detailed on its page.
Each booking comes with a 24/7 phone line and a named team contact. We're based in Mornington and respond fast.
The team picks up the phone, replies to email, and remembers your name.